Please read carefully before confirming your booking.

1. Definitions

"Company" refers to Solenne Collective, Solenne Sunset Cinema, its owners, employees, contractors, and representatives.
"Client" refers to the individual, company, villa, hotel, concierge, or organisation making the booking.
"Equipment" refers to all items supplied by the Company including but not limited to projector(s), screen(s), speakers, streaming devices, routers, cables, stands, extension leads, popcorn equipment, lighting, furniture, decorations, and accessories.
"Event" refers to the booking period during which the Equipment is installed, operated, or made available to the Client.

2. Booking & Payment

• A booking is not confirmed until a 50% deposit has been received.
• Prices are quoted exclusive of Costa Rica's 13% Value Added Tax (IVA), which is added to the total at checkout. Both the 50% deposit and remaining balance are calculated on the VAT-inclusive total.
• Clients may pay by credit/debit card or bank transfer:
  • Card bookings — the remaining 50% balance is automatically charged to the card on file on the morning of the event. The Client will receive an automated email and WhatsApp notification at the time of this charge. If the balance charge fails (e.g. card declined), the Client will be contacted directly to arrange payment before the event.
  • Bank transfer bookings — the booking is held for 48 hours pending receipt of funds. The Client may choose to pay the 50% deposit or the full amount upfront. No card is held on file for bank transfer bookings — see Section 3 for how this affects damage charges, and Section 10 for how refunds are handled.
• The Company reserves the right to refuse any booking at its discretion.
• Prices are quoted in USD unless otherwise stated.
• Additional services requested after confirmation may incur additional charges.

3. Security Deposit

Instead of a fixed upfront security deposit, the Client's card details are securely saved on file at the time of booking (via Tilopay's tokenization) for card payments — no additional funds are charged or held at booking. This section applies to card payments only; bank transfer bookings do not have a card on file, and any charges described below will instead be invoiced directly to the Client.

• If equipment damage, loss, or theft is identified during the post-event inspection, the Company may charge the card on file (or invoice the Client directly for bank transfer bookings) for the assessed amount, in line with the Damage & Replacement Charges schedule below.
• The Client will be notified of any such charge and the reason for it.
• No charge will be made without a documented reason tied to the event.
• The Company reserves the right to retain part or all of a charge for damage, loss, theft, excessive cleaning, negligence, misuse, or breach of these terms.

4. Equipment Responsibility

The Client accepts full responsibility for all Equipment supplied during the booking period and shall ensure:

• Equipment is supervised at all times.
• Children are not permitted to operate equipment.
• Equipment is protected from food, drink, water, animals, and misuse.
• Equipment is not moved, dismantled, modified, or tampered with.
• Equipment remains at the agreed location.

The Client shall be responsible for any loss or damage occurring during the rental period regardless of cause.

5. Damage & Replacement Charges

The Client agrees that the following charges may be applied, via the card on file (or by direct invoice for bank transfer bookings), in the event of damage, loss, theft, or destruction:

Where repair costs exceed reasonable wear and tear, repair costs may be charged in addition to or instead of replacement costs.

6. Weather Policy

The Client acknowledges that outdoor events are weather dependent. The Company reserves the right to delay, modify, suspend, or terminate the event if weather conditions create a risk to equipment, staff, or guests — including but not limited to rain, lightning, high winds, flooding, or dangerous environmental conditions. This decision rests solely with the Company. No liability shall be accepted for weather-related interruptions.

7. Electricity & Internet

The Client is responsible for ensuring a safe power supply and adequate internet connection are available where streaming services are required. The Company is not responsible for poor internet performance, streaming service outages, third-party platform failures, or utility interruptions.

8. Content & Copyright

The Client is responsible for ensuring that any content viewed complies with applicable copyright, licensing, and broadcasting requirements. The Company provides equipment and setup services only and does not provide, distribute, or license copyrighted content unless expressly agreed in writing.

9. Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect or consequential losses, nor for injury resulting from misuse of Equipment. The Company's total liability shall not exceed the amount paid by the Client for the booking.

10. Cancellation Policy

Your booking is secured with a 50% deposit.

• Cancel more than 7 days before your event — deposit fully refunded.
• Cancel within 7 days of your event — deposit is non-refundable.
• Weather: if conditions or forecast make the event unsafe or unviable, the Company will arrange a new date. This decision rests solely with the Company, not the Client.
• If the Company is unable to offer a new date due to scheduling availability, the deposit will be refunded in full.
• Refunds for card payments are processed automatically to the card on file. Refunds for bank transfer payments are arranged manually by the Company.

This policy applies uniformly across all Solenne Collective experiences, whether booked online or arranged directly with the Company.

11. Access & Setup

The Client agrees to provide safe access to the venue at least 90 minutes before the booked start time, adequate setup space, a suitable power supply, and parking access where possible. Delays caused by venue access restrictions may result in additional charges.

12. Photography & Marketing

Unless otherwise requested in writing, the Client grants the Company permission to photograph or film equipment installations for promotional and marketing purposes. No personal guest information will be disclosed.

13. Force Majeure

The Company shall not be liable for failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, government restrictions, power failures, internet outages, civil unrest, transportation disruption, or extreme weather.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Costa Rica.

15. Acceptance

By ticking the confirmation box during the online booking process, the Client confirms that they have read, understood, and agreed to these Terms & Conditions in full, including the Client's authorisation for the Company to retain the Client's card details on file (for card bookings), to automatically charge the remaining balance on the morning of the event, and to charge the card — or invoice the Client directly for bank transfer bookings — for verified equipment damage, loss, or theft identified during post-event inspection. Ticking the box constitutes acceptance and carries the same legal effect as a written signature.